Develop an ICT vision, strategy and roadmap that aligns with the organisation’s goals and objectives
Develop and implement an ICT governance framework that will enable achieving the ICT vision
Advise the Executive Leadership Team about new technology trends that are relevant to the organisation ’s objectives and evolving requirements.
Participate as an integral member of the Executive General Manager, Corporate Services (EGMCS) leadership team
Develop and manage the ICT operating budget to ensure that resources are deployed efficiently and effectively to achieve the primary objectives
Review annually capital expenditure requirements for ICT projects
Support the EGMCS to provide ICT advice to the Executive Leadership Team
Continually ensure that the ICT infrastructure, investments, and solutions are aligned with the business objectives of the organisation
Build strong relationships with the organisation’s business unit managers, to gain an in-depth understanding of their challenges, and opportunities, and where ICT may be able to support through technology solutions
Implement the most suitable and efficient ICT organisational structure to support and engage with the business.

2.Infrastructure and Operations

Develop and continually review ICT policies and procedures, ensuring ICT standards, and methodologies are established and enforced
Ensure all systems and infrastructure documentation is always kept up to date by the ICT team
Ensure an ICT change management process is implemented.

Ensure the server and network infrastructure that supports the organization’s operations at all sites and business applications implemented are fit for purpose and meet the organisations business needs
Ensure reliable communication links are implemented at the organisation’s sites with appropriate service agreements and service levels negotiated with the service providers
Ensure the organisation’s enterprise network is secure with leading next generation firewall implemented to manage and monitor traffic
Ensure systems and user accounts access to the organisation servers and hosted data are managed using industry standard best practice.

Ensure an effective process of identifying business requirements against the organisation’s business objectives is done to ensure fit for purpose solutions are identified
Implement, test and provide training for all business systems internally or through business partners where applicable
Ensure that systems are in place to ensure that business applications are maintained and kept up to date.

Ensure an effective ICT Help Desk system is in place and resourced to offer excellent service and attention to internal
Ensure issues are found through root cause analysis, and long-term solutions are identified and implemented.

Develop and implement standards, guidelines, and procedures for information security
Plan, implement, manage, monitor, and enhance security procedures to secure the data, systems, and networks of the organisation
Establish a comprehensive information and data security awareness program to ensure staff are aware of their responsibilities in relation to cyber security and their safety online.

Ensure implementation and ongoing testing of ICT backup and disaster recovery plans as part of business continuity procedures across the organisation.

Establish metrics to track ICT effectiveness and gauge its impact on the business
Develop KPIs in coordination with the business managers to determine the appropriate service levels for the ICT team.

Ensure ongoing training is provided to the ICT team to enable them to provide service to internal clients and support the ICT infrastructure
Ensure there is accessible, regular, and appropriate user education, training, and security awareness for the business applications used within the organisation.

Ensure for computers, telephony, and other IT equipment, equipment is identified as part of a standard operating hardware kit and reviewed periodically with availability in the market
Ensure all ICT procurement for new and replacement hardware is based on strong procurement procedures to ensure value for money
Ensure ICT assets are logged and managed on the organisation’s asset register.

Maintain control over all ICT projects, making sure projects are well-planned, resourced, tracked, and reported, and delivered with minimal impact on users. Projects are completed on schedule, within the budget, and fit for purpose
Provide project management support to other key infrastructure projects undertaken by the organisation.

Regularly supervise employees and assess their performance in line with their individual performance goals, providing comments to foster cooperative working relationships